Frequently Asked Questions

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  1. How do I make changes in my shipping or billing information?

    If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

  2. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders. Please review those items, as these terms apply to duplicate items as well.

  3. How much is shipping?

    Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $69 or more shipping in the U.S. ($89 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.

  4. How do I access my classes?

    Once you are logged into your account, just visit your “My Classes” page under "My Account"!

  5. What happened to Hi-Five?

    Due to our warehouse move, we are currently not accepting new Hi-Five subscribers. Please check back late December/early January to start your Hi-Five subscription. We have some exciting changes coming so trust us, it will be worth the wait! Thanks for your patience and understanding! If you have a question about your existing Hi-Five subscription, please start a conversation with our customer service team.

  6. When will my order ship?

    Due to our warehouse move, orders placed on or after December 8 will experience delayed processing and may not begin shipping until January 3.