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What forms of payment do you take?
We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
How do I make changes in my shipping or billing information?
If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
Will I be charged sales tax?
Customers who live in the following states will have sales tax listed at checkout as a separate line item: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to 1Canoe2. The applicable rate is set by each state respectively.
How do I access my classes?
Once you are logged into your account, just visit your “My Classes” page under "My Account"!
What will I receive when I enroll?
You'll gain unlimited online access to a classroom with instructional videos. There is no physical product shipped out with the purchase of a class.
Can I take a lesson more than once?
Classes are self-paced. You can return to the classroom and watch the videos as many times as you want, on any device!
When will my order ship?
Due to our warehouse move, orders placed on or after December 8 will experience delayed processing and may not begin shipping until January 3.
How much is shipping?
Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $69 or more shipping in the U.S. ($89 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.
What is the return policy?
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders. Please review those items, as these terms apply to duplicate items as well.
What happened to Hi-Five?
Due to our warehouse move, we are currently not accepting new Hi-Five subscribers. Please check back late December/early January to start your Hi-Five subscription. We have some exciting changes coming so trust us, it will be worth the wait! Thanks for your patience and understanding! If you have a question about your existing Hi-Five subscription, please start a conversation with our customer service team.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!