Get Answers Fast
What forms of payment do you take?
We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
How do I make changes in my shipping or billing information?
If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
Will I be charged sales tax?
Customers who live in the following states will have sales tax listed at checkout as a separate line item: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to 1Canoe2. The applicable rate is set by each state respectively.
How do I access my classes?
Once you are logged into your account, just visit your “My Classes” page under "My Account"!
What will I receive when I enroll?
You'll gain unlimited online access to a classroom with instructional videos. There is no physical product shipped out with the purchase of a class.
Can I take a lesson more than once?
Classes are self-paced. You can return to the classroom and watch the videos as many times as you want, on any device!
When will my order ship?
Please note shipping timeframes do not include time needed to fulfill your order. Orders may take up to 2-3 business days to be fulfilled and shipped. You can view our shipping policies here.
How much is shipping?
Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. Orders of $89 or more shipping in the U.S. ($119 or more shipping to Canada) with economy service get FREE shipping. More shipping information can be found here.
What is the return policy?
Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders. Please review those items, as these terms apply to duplicate items as well.
What does month-to-month commitment mean?
Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.
We do offer 6-month and 12-month commitment options. Please know you are committing to purchasing 6 or 12 months worth of kits with these options. In exchange for a longer commitment, you will receive better pricing on your kits. Your subscription will continue at the same payment level once you have fulfilled that commitment and until you choose to cancel.
How do I cancel my subscription?
To cancel your subscription, you must contact our Customer Experience team here. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 1st - 3rd of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.
If you have a month-to-month subscription and you request to cancel between the 1st - 3rd of the month, there will be a $15 cancellation fee. After your subscription order has charged and processed on the 3rd, you may then get in touch with us to cancel your subscription if you do not wish to continue it. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 1st of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!
When will my credit/debit card be billed for my subscription?
Your credit/debit card will be billed when you start your new subscription, then you will be billed on the 3rd of each month for your recurring subscription.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
Are you already a member? Please sign in to your account before starting a conversation to ensure a speedy reply from our Customer Experience Team!