REFUNDS
What is your exchange/refund policy?

SHIPPING
How long does it take to ship out in the U.S.?
How long does it take to ship overseas?

HI-FIVE SUBSCRIPTION BOX
How often will I receive a Hi-Five box?
I need to pause/cancel my subscription
When will I be charged?
I would like to send the Hi-Five as a gift
I don't live in the United States, can I still participate?

CUSTOM WORK
Can I pay for custom letterpress artwork?
Can you customize the state prints?
Can you customize any of your prints or cards?

DONATIONS
Does 1canoe2 donate artwork to fundraising efforts?

SEEING OUR WORK
Where I can see 1canoe2’s work in person?

What is your exchange/refund policy?

Exchanges and/or refunds may be granted within one week of receipt of merchandise. Please email orders@1canoe2.com and, if applicable, include photographs of the damaged goods. In most cases, we'll just send you a replacement for a damaged product, but we may ask you to return the item at your shipping cost.

If you are truly unhappy with your purchase and would simply like to return it, we will refund you the cost of the item only, not to include shipping, and the cost to return the item is your responsibility. First class mail is inexpensive and completely acceptable. Only unused, undamaged, and complete items that are in their original packaging are eligible for a refund.

Refunds will be processed via the original form of payment once we have approved, received, and inspected the return(s).

How long does it take to ship out in the U.S.?

We try to ship out the next day whenever possible but most shipments are within two to three days. If you require expedited shipping, please choose your desired shipping speed when checking out online.

How long does it take to ship overseas?

Delivery outside the U.S. generally takes two weeks, and Canadian mail usually takes one month. If you would like to upgrade your shipping to priority shipping via USPS please contact us so we can give you the most accurate quote. We'd be happy to set something up for you.

How often will I receive a Hi-Five box?

We aim to ship the Hi-Five Box out the last week of the month.

How do I pause or cancel my subscription?

Subscriptions are rolling so you can cancel any time by signing into your customer account on 1canoe2.com.

When will I be charged?

Rolling Monthly Subscription

You will be charged when you first sign up. Subscriptions will be shipped the last week of each month. In order to receive the current month’s Hi-Five, please be sure to purchase by the 24th. After your first payment, recurring monthly subscriptions will be charged on the 25th of each subsequent month.

Bulk Subscriptions

For bulk subscriptions, such as three month, 6 month, and 12 month, you will pay for the full subscription up front. In order to receive the current month’s Hi-Five, please be sure to purchase by the 24th. Subscriptions will be shipped the last week of each month. You will then be charged on the 25th of the month at the start of your next subscription cycle.

I would like to send the Hi-Five as a gift

We are so glad you are wanting to share the joy of the Hi-Five! In order to send this monthly subscription as a gift, be sure to choose the GIFTED SUBSCRIPTION BOX option and add to your cart. Please note: If you have other items that you are purchasing, you will need to purchase those separately.

On the checkout screen, be sure to list your FRIEND’s name and address in the shipping section so we know who to send it to. If you want your name to be included on a gift note, be sure to list that in the notes section.

Gifted subscriptions are rolling so the purchaser can cancel any time by signing into their customer account on 1canoe2.com.

I don't live in the United States, can I still participate?

Please be sure to choose the international option on the checkout page. We have accounted for First Class United States Postal Service shipping into the cost of the product.  Please note that shipping internationally takes 4-5 weeks from our location.

Can I pay for custom letterpress artwork?

Letterpress is a very old, very cumbersome technique. What makes it so cool is what also makes it hard to create custom items. For each print or design you see here, we first design a plate for the design that costs roughly $60. We then spend approximately 3 hours setting the press up, mixing the ink, printing, and then cleaning the plates. For this reason, we normally print between 100 and 400 of our designs at a time. Imagine if we did all that work for one print! We'd be broke, and more importantly, we'd never have time to create more awesome original artwork for you!

Can you customize the state prints?
State prints are only available as a 5X7 in the colors shown on the photographs in the listing. All of our state prints are starred where the state capital resides. We know it’s disappointing that we can’t customize these in all of the many ways (other sizes, other colors, other phrases/sayings) we get requests for, but we have to have time to design and print more great drawings we love. We hope this version will work out for you.

Can you customize any of your prints or cards?

All of our prints and cards are available only in the colors and size shown on the photographs in each of the listing. We realize it’s disappointing that we can’t customize these in all of the many ways (other sizes, other colors, other phrases/sayings) we get requests for, but we have to have time to design and print more great drawings we (and you) love.

Does 1canoe2 donate artwork to fundraising efforts?

1canoe2 is honored you are considering our work for fundraising opportunities, however, we focus our energies by supporting our local charities and schools when donating artwork.

Where I can see 1canoe2’s work in person?

1canoe2 proudly supports all of our shops – check out the Stores section to see the location nearest you.